Your Sex Doll Order :

Once you have proceeded to the payment, you will receive a confirmation email with the recap of your order, if any information on this email are incorrect please let us know in a delay of 2 days maximum. We will also review ourself the customisation details and shipping address and we will let you know if we see something wrong.

Once everything is correct we will contact the manufacturer to start the building process. Once your order has started you cannot cancel it for any reason. The average time to build a sex doll is about 10 days.

Before shipement, we will send you a photo of your sex doll to make sure that it match with your needs.

Shipment :

We use DHL, FedEx and USPS to ship your real sex doll, once your product is shipped, we will provide you a tracking code which will allow you to follow exactly your order, you will get your parcel in an average of 10 days, all our packages are discreet and required a signature for delivery. We can also deliver your sex doll in a DHL, USPS and FedEx service point, for that, please let us know the wanted service point place and we will ship your parcel there.

It is a possibility that in some countries just, like, Canada, Australia, New Zealand, Europe and South America import taxes might be required at delivery, the probability is about 5% for the inicated country, most of the time the tax amount is $50-$200. Even If we have nothing to do with it we will refund you up to $150, if you have taxes, please let us know via email, your order number, tracking code, the amount and the proof of taxes, the refund will be proceed via PayPal in a delay of 10 days.

Normally you don’t have to deal with customs, but if it’s the case, we can advise you, if they ask you for a proof of payment, you can forward them your payment invoice.

Please kindly note that we are not allowed to ship to African/Islamic countries, contact us if you want more information.

Order Reception :

If at reception you realize that the details or the final product are not the same as ordered in the first place, let us know in a maximum delay of 48H, in this case please send us a photo via email.
If the product has been damaged during the shipment you will need to open a reclamation case with the carrier company.
We take our responsibilities, if the problem come from us, we will handle it.

The sale is final, your Pimp My Dolls Sex Doll can not be cancelled or refund for any reason, if you need to return us the product for any exceptional reasons accepted by us, you will need to pay for the shipping charges.

By purchasing at Pimp My Dolls you accept all our conditions.

Our Quality :

All our sex dolls are made in high quality TPE material, we work with the best manufacturers of the market, and we trust our great knowledge, each order is checked carefully to avoid any mistakes. We can be sure that you will be fully satisfied with your order, it’s our main goal.

Contact us :

If you have any question, please, feel free to contact us via email : or via live chat.